Insights - CBO Projects

Data Protection: Five years on from GDPR

Since GDPR and the Channel Islands data protection legislation were implemented 5 years ago, personal data has become increasingly valuable and its protection more critical than ever before. Getting it wrong can be costly – for your reputation and your pockets. We sat down with Ed Mason-Smith, data protection expert and director here at CBO, […]

Case Study

CBO implements cloud-based contact centre platform for Jersey Electricity

‘CBO, and more importantly the project manager, were instrumental to ensuring our new cloud based contact centre was delivered on time and with minimal impact or interruption to both our customer care advisors and also our valued customers. The new contact centre will help JE’s Customer Care team to achieve our vision of putting the […]

Case Study

Operational Resilience project supports First Central Group to achieve regulatory compliance

Context In March 2021 the Financial Conduct Authority (FCA) issued its final rules requiring firms within the UK’s financial sector to ensure operational resilience. CBO supported First Central Group, a Guernsey-based UK motor insurance provider, to achieve and evidence compliance with the FCA’s rules. Approach CBO provided project management and business analysis resource to support […]

Blog Post

CBO becomes a corporate partner of the Association for Project Management

As the chartered body for the project profession, the Association for Project Management (APM) is committed to the progression and development of project management capability, recognising the critical role that companies must play in this development. Its vision is a world in which all projects succeed, which will be achieved by advancing the science, theory […]

Blog Post

CBO Consultant achieves BCS International Diploma in Business Analysis

Peter Le Vallois has successfully attained the BCS International Diploma in Business Analysis. Peter, who joined CBO in July 2022 as an experienced Business Analyst, had previously passed the required certifications but was forced to defer his final oral exam due to increased work pressures during the covid lockdowns, and the birth of twins. Peter […]

Case Study

Defining processes for paperless court proceedings

Guernsey’s courts plan to introduce an electronic system to organise, share, review, and present documents for hearings. This system will replace historic paper-based solutions and would be a significant landmark in the digital transformation of the courts. Initially, the project plans to focus on a pilot of Royal Court processes, which will include end-to-end coverage […]

Blog Post

Andy Carré joins CBO as associate consultant

An associate consultant with a varied career spanning the armed services, human resources, logistics and operations, has joined CBO Projects. Andy Carré will provide project management and management consultancy services for our clients, building on the experience he has gained in consultancy and senior operational roles in multiple sectors. ‘I’m very much looking forward to […]

Case Study

Document automation software implementation delivers OCR technology to business

Context The project sought to implement a state-of-the-art document automation software system that is cloud based and would provide Optical Character Recognition (OCR) technology to the claims business areas. OCR systems convert physical, printed documents into machine-readable text, providing the following benefits: accelerated workflows, automated document routing and processing, and improved service by ensuring colleagues have the most up-to-date and accurate information. The […]

Case Study

Client data project helps financial services business meet regulatory requirements

CBO supported a locally-based independent fiduciary and fund administration business to deliver a project driven by regulatory requirements. After a period of sustained growth, the business identified the need to enhance the efficiency of its existing processes, policies and systems relating to client data management and reporting capabilities. Identifying an opportunity, the client engaged CBO […]

Case Study

Fraud Detection Case Study

Context The project sought to continue enhancing the risk management capability of the client, First Central Insurance & Technology Group (FCG). CBO’s Approach The project was at first run under the client’s waterfall ways of working, but part-way through embarked on an agile transformation which meant the CBO project manager was required to apply the APM […]

Case Study

The Medical Specialist Group

The Medical Specialist Group The Medical Speciality Group (MSG) is a Guernsey-based organisation providing secondary health care and services to islanders across a broad range of specialisms. In the provision of these medical services, the MSG processes a large volume of extremely sensitive personal data where adequate controls of data and processes are needed to […]

Blog Post

CBO director appointed chair of Channel Islands Project Management body

CBO’s director of Project and Business Analysis Services, Ed Mason-Smith, has been appointed chair of the Association for Project Management (APM) Channel Islands committee. In his new role, Ed will lead the local committee in its goal to develop and promote the value of project management in order to deliver improved project outcomes for […]

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