Change Management

Applying our framework for effective change, we work with you to construct the right approach for your organisation, making sure your people are at the heart of the change that you want to achieve.

Preparing for the human side of change and putting in place effective processes, tools and techniques is crucial for success.

We help you plan for change, ensuring that projects have a clear vision, compelling business rationale and that your people are engaged and committed to making it a success. We are aligned to the APM Change Management certification programme and have integrated the key aspects of that into our approach.

Our Change Management approach and principles

We think it’s important to have a structured approach to help you manage change, recognising that it’s a complex journey for both your organisation and your people that requires action across a number of fronts. There are three key principles which underpin our approach to change:

  • Focus on delivering the benefits
  • Change both the individuals and the organisation
  • Create commitment not just capability

Our Change Management framework

We also think it’s important to have a framework to help you manage change as it typically requires action across a number of fronts. Our simple and practical framework makes it clear what needs to be done to really deliver the change successfully:

  • Leading the way
  • Preparing the business
  • Equipping the individual
  • Creating real ownership

By applying this framework and the principles that underpin it to your unique situation, we help you make sure you take all the critical actions at just the right time to successfully deliver the change and realise the benefits.

Our change management services

We believe our experience and expertise allows us to support our clients with three distinct change management services, depending on the specific needs and the nature of the change challenges they are looking to address including:

1. Provision of Change Managers

Working in collaboration with the project delivery team to define, plan and lead the change and produce the key change deliverables

2. Change Management Health Checks & Quality Assurance

Supporting our clients to review existing projects, to help identify any gaps and remedial activities required – either through a one-off targeted Health Check, or through the provision of ongoing light-touch QA of the change through the project

3. Change Kick-off workshops

Designing and facilitating change-focussed activation workshops at the outset of the projects. These workshops, with representatives from across the organisation, help build the case for change, align the team on a clear vision, define the roadmap to get there and surface the likely cultural issues that will impact the ability to change and how to address them

The close links between these Change Management services and our broader Project, Consultancy and Business Analysis services ensures our clients have ready access to wider expertise and skills as required to meet their project and business transformation needs whatever the industry or sector.

Does your project need our help?

For both new and in-flight projects, we have the skills and expertise to make sure your organisation is enabling effective change.

We can help you by applying our approach and framework to the specific circumstances of your projects and can work with you on identifying what needs to be done before handing this back to your business or continuing to support you by helping manage and deliver the change.

Common cases where our clients need help and advice on Change Management include where:

  • You feel that you’ve underestimated the change effort
  • It’s viewed as just ‘some training and communications’
  • You want some help assessing the size and complexity of the scale of the change
  • Change activities are ‘bolted on’ and not planned and integrated from the outset
  • You want to validate your proposed change approach with advice on any next steps required to address any issues

Change management articles

Case Study
CBOs tried and tested framework helps Mourant introduce a new client relationship management system

Context Our client, a global offshore legal services business, had a strategic objective to invest in clients, which shaped their desire to underpin these interactions with a new client relationship management system. Through a joined-up approach, driven by accurate and informative data, they intended to enhance their client relationships as well as win new clients […]

Blog Post
CBO Projects launches dedicated Change Management service line

CBO has launched a change management offering to help organisations on their transformation journey, ensuring that they reach their ambitions and make a lasting impact. ‘The aim is to provide our clients with a dedicated change management offering and change-specific services, to help them deal with the challenges that come with any transformation, and to […]

Insight
A chat about change

CBO has launched a new change management service aimed at helping our clients to accelerate their transformation and to adopt & embed the desired changes. Headed up by Dominic Ash and Kate Gibson, the offering provides a dedicated service to help our clients deal with transformation challenges and working with them to construct the right […]

Case Study
Roll-out of a new global client on-boarding process

Context The client on-boarding project focussed on the implementation and adoption of an enhanced end-to-end process for client matter intake across the firm’s global footprint. The project objectives were to: Reduce the risk exposure across the firm Streamline efficiencies and align to a consistent approach Enhance oversight across the global on-boarding process CBO’s Approach As well as […]

Blog Post
Lead better with clarity and transparency

A guest blog from Rudi Le Roux, COO, Investec Bank (CI) Limited. Leadership, as a topic, covers a very wide area of research and ideas. We are still trying to define what leadership actually is. I’m not going to define leadership for you, as I believe that the definition of leadership is specific to you […]

Blog Post
Making change stick

Whether the catalyst is new technology or a global crisis that has reshaped an industry, the need for major change in the past decade has been unavoidable for organisations. The pace of change has accelerated, its scale has amplified and its complexity has intensified Restructuring, cost reductions, post-acquisition integration, geographic expansion, new product or service deployments […]

Fancy a chat? Get in touch with CBO today to discuss how we can help