At CBO we provide a high quality service to help your organisation to thrive, and deliver successful projects and change. To do this, we focus on doing the basics well, and value a collaborative approach with our clients.
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Discover the transformative power of Business Process Modelling (BPM) with the expert guidance of CBO. This insight paper delves into how BPM not only identifies but rectifies operational inefficiencies, propelling your organisation towards increased productivity and resilience. By documenting your workflows, BPM fosters improved workflows and enables organisations to navigate complex change. The seasoned Business Analysts at CBO, backed by BCS certifications, provide an […]
Work Experience The future of project and change management is obviously of great importance to CBO. We are always looking for people with the right drive and knowledge to join our ever-growing team of industry experts. To inspire a new generation of consultants, CBO regularly host work experience placements and interns, supporting them to have […]
Context Ravenscroft engaged CBO’s assurance services to help them mature their Risk Management Framework (“RMF”) to ensure that it was fit for purpose to demonstrate effective risk management and risk oversight. Ravenscroft’s Chief Risk Officer (“CRO”) had a desire to mature the RMF, thereby documenting and evidencing how the elements of the RMF work together […]
We have an organisational obsession with performance. If we don’t perform at work, we don’t thrive, and we fail both individually and collectively. While there is good evidence for orienting work around appropriate goals, and being output focused to enhance performance, I’m suggesting that we are merely tinkering at the edges of true success! There […]
‘CBO, and more importantly the project manager, were instrumental to ensuring our new cloud based contact centre was delivered on time and with minimal impact or interruption to both our customer care advisors and also our valued customers. The new contact centre will help JE’s Customer Care team to achieve our vision of putting the […]
Ed Mason-Smith, Project Services Director at CBO, has achieved Chartered Project Professional (ChPP) status with the Association of Project Management (APM). He joins CBO’s COO Alastair Bisson in gaining the status, highlighting CBO’s focus on internal professional development and investment in people. “The Chartered Project Professional (ChPP) standard is a professional benchmark that demonstrates attainment […]
Context This project focused on defining a Target Operating Model (TOM) for a new States of Guernsey trading asset, Guernsey Waste. This TOM informed the future management of waste operations and the delivery of the States’ Trading Supervisory Board (STSB)’s statutory obligations as a Waste Disposal Authority. CBO’s Approach CBO’s objectives were to: build an understanding […]
Context First Central Group (FCG) is a successful and increasingly influential Guernsey-based UK motor insurance provider. Established in 2008, with an ambition to out-compete established brands through technology-based agility, it sold its millionth policy in 2013. It currently employs over 500 people. In early 2014, FCG’s Group Technology Services division (GTS) completed the implementation of […]
Context The General Data Protection Regulation (GDPR) became legally effective from 25 May 2018 in all EU member states with equivalent legislation in Guernsey. The Data Protection (Bailiwick of Guernsey) Law 2017 allowed some deferrals for implementation until May 2019. Through a GDPR Health Check, led by CBO in conjunction with the States of Guernsey […]
Since GDPR and the Channel Islands data protection legislation were implemented 5 years ago, personal data has become increasingly valuable and its protection more critical than ever before. Getting it wrong can be costly – for your reputation and your pockets. We sat down with Ed Mason-Smith, data protection expert and director here at CBO, […]
It’s been a busy and successful time in the Business Analysis team at CBO. As a leading Channel Islands business consultancy, we are delighted that consultant Jason Gibbs has recently gained a BCS International Diploma in Business Analysis. This significant accomplishment further highlights our industry experience and commitment to upleveling our skills wherever possible. We […]
Context Our client, a global offshore legal services business, had a strategic objective to invest in clients, which shaped their desire to underpin these interactions with a new client relationship management system. Through a joined-up approach, driven by accurate and informative data, they intended to enhance their client relationships as well as win new clients […]
Context CBO recently implemented a new Regulatory Tech (RegTech) Software-as-a-Service (SaaS) solution to replace an outdated Transaction Monitoring System for a local bank. This project focused on bolstering the client’s compliance capabilities, specifically in the monitoring of Financial Crime, while simultaneously enhancing operational efficiencies. Approach Our team achieved this by identifying vendors suitable for the […]
Process Analysis to Enable the Next Phase of Royal Court Digitisation Context As part of its commitment to improving access to justice, our client, the Royal Court of Guernsey, was looking to develop its Case Management and Registrations projects within the Smart Court programme. Both projects are important for the digitisation of the Royal Court and […]
Context CBO provided an Integration Analyst to support integrating multiple systems to enhance data exchange and interoperability within the healthcare sector. The client’s requirement emerged from a pressing need to improve the surfacing of critical data to medical professionals and create parity between core systems to keep the data and the users accessing it with […]
Context Queens Road Medical Practice (QRMP) is a primary care provider and operates from two surgeries, one (Queens Road) based in St Peter Port and one at the Longfrie in St Pierre du Bois. QRMP completed a premises move from their premises on Queens Road to new premises situated in the former States education building […]
Approach CBO supported a fiduciary services provider in embedding a culture that prioritises proactive risk management, alongside reviewing its risk methodology and applying it consistently across all clients. The project was structured around three key phases: Risk Methodology Review: A detailed assessment of the existing risk framework to identify gaps in its application across different […]
Approach Ahead of an anticipated AML/CFT visit by the GFSC, our client recognised the need to enhance a number of areas of their operations to align with the expected regulatory requirements. To prepare effectively, CBO worked with our client to develop a structured plan to identify gaps and implement targeted improvements ahead of the regulatory […]
Context Carey Group is a Guernsey-based trust and fiduciary services provider with around 75 employees. They were relying on multiple aging systems for trust management, billing, and accounting—many of which were nearing end-of-support. Data was scattered across platforms, and billing processes lacked efficiency. Recognising the need for a modern, consolidated platform, Carey Group turned to […]
Context Our client, a leading insurance provider, embarked on a strategic transformation to shift from policy-centric to customer-centric operations, supporting future growth and multi-product customer engagement. CBO were engaged to lead and manage the mobilisation phase of the programme, with a focus on delivering robust programme governance, structured oversight, and quality assurance throughout. Approach We […]
