Providing structured project services focused on quality and reliability, delivering the change your business needs.
Providing consultancy services and advisory expertise whilst working alongside our clients to support them address their biggest challenges.
Providing the skills and robust framework to deliver excellent Business Analysis services to ensure organisations achieve their potential and deliver on their objectives.
Applying our framework for effective change, we work with you to construct the right approach for your organisation, making sure your people are at the heart of the change that you want to achieve.
Providing the support your business needs to meet its regulatory requirements from initial assessment into business as usual.
At CBO we provide a high quality service to help your organisation to thrive, and deliver successful projects and change. To do this, we focus on doing the basics well, and value a collaborative approach with our clients.
‘CBO, and more importantly the project manager, were instrumental to ensuring our new cloud based contact centre was delivered on time and with minimal impact or interruption to both our customer care advisors and also our valued customers. The new contact centre will help JE’s Customer Care team to achieve our vision of putting the […]
Ed Mason-Smith, Project Services Director at CBO, has achieved Chartered Project Professional (ChPP) status with the Association of Project Management (APM). He joins CBO’s COO Alastair Bisson in gaining the status, highlighting CBO’s focus on internal professional development and investment in people. “The Chartered Project Professional (ChPP) standard is a professional benchmark that demonstrates attainment […]
Context This project focused on defining a Target Operating Model (TOM) for a new States of Guernsey trading asset, Guernsey Waste. This TOM informed the future management of waste operations and the delivery of the States’ Trading Supervisory Board (STSB)’s statutory obligations as a Waste Disposal Authority. CBO’s Approach CBO’s objectives were to: build an understanding […]
Context First Central Group (FCG) is a successful and increasingly influential Guernsey-based UK motor insurance provider. Established in 2008, with an ambition to out-compete established brands through technology-based agility, it sold its millionth policy in 2013. It currently employs over 500 people. In early 2014, FCG’s Group Technology Services division (GTS) completed the implementation of […]
Context The General Data Protection Regulation (GDPR) became legally effective from 25 May 2018 in all EU member states with equivalent legislation in Guernsey. The Data Protection (Bailiwick of Guernsey) Law 2017 allowed some deferrals for implementation until May 2019. Through a GDPR Health Check, led by CBO in conjunction with the States of Guernsey […]
Since GDPR and the Channel Islands data protection legislation were implemented 5 years ago, personal data has become increasingly valuable and its protection more critical than ever before. Getting it wrong can be costly – for your reputation and your pockets. We sat down with Ed Mason-Smith, data protection expert and director here at CBO, […]