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Case Study

Project Services

Learn how we delivered a complex IT improvement programme to the States of Guernsey

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Case Study

Consultancy Services

Learn about how we were commissioned to define and support the implementation of a new Target Operating Model (TOM)

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Case Study

Business Analysis

The client required CBO to successfully manage the project from initiation to closure, working closely with the Head of Technology

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Case Study

Change Management

The client on-boarding project focussed on the implementation and adoption of an enhanced end-to-end process for client matter intake across the firm’s global footprint.

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Case Study

Assurance Services

Learn about how we worked with Guernsey Water to deliver a Data Protection Health Check

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At CBO we provide a high quality service to help your organisation to thrive, and deliver successful projects and change. To do this, we focus on doing the basics well, and value a collaborative approach with our clients.

A local team with global experience

Our team consists of some of the Channel Islands' most experienced Project Managers, Business Analysts and Consultants.

Philip Smith

Director

Alastair Bisson

Director

Ed Gowan

Director

Ed Mason-Smith

Director

David Palzeaird

Principal Consultant

Dominic Ash

Director

Jason Gibbs

Consultant

Susan Watson

Senior Consultant

Matthew Coleman

Consultant

Rudi le Roux

Senior Consultant

Alice Beale

Consultant

Karen Power

Senior Consultant

Kate Harbour

Senior Consultant

Lydia Mullins

Consultant

Richard Brown

Senior Consultant

Katy Wilby

Senior Consultant

Meet the whole team

Insights, case studies & news

Case Study

CBO implements cloud-based contact centre platform for Jersey Electricity

‘CBO, and more importantly the project manager, were instrumental to ensuring our new cloud based contact centre was delivered on time and with minimal impact or interruption to both our customer care advisors and also our valued customers. The new contact centre will help JE’s Customer Care team to achieve our vision of putting the […]

Blog Post

Ed Mason-Smith achieves Chartered Project Professional (ChPP) status

Ed Mason-Smith, Project Services Director at CBO, has achieved Chartered Project Professional (ChPP) status with the Association of Project Management (APM). He joins CBO’s COO Alastair Bisson in gaining the status, highlighting CBO’s focus on internal professional development and investment in people. “The Chartered Project Professional (ChPP) standard is a professional benchmark that demonstrates attainment […]

Case Study

Target Operating Model Design

Context This project focused on defining a Target Operating Model (TOM) for a new States of Guernsey trading asset, Guernsey Waste. This TOM informed the future management of waste operations and the delivery of the States’ Trading Supervisory Board (STSB)’s statutory obligations as a Waste Disposal Authority. CBO’s Approach CBO’s objectives were to: build an understanding […]

"As a department we have been working with CBO over a 20-month period to provide the initial two phases of a businesswide IT change programme. Their work has been professional, timely and well researched.  In addition they are good at building and maintaining relationships with staff at all levels across the organisation which has ensured a successful delivery."

Case Study

Target Operating Model Design and Implementation

Context First Central Group (FCG) is a successful and increasingly influential Guernsey-based UK motor insurance provider. Established in 2008, with an ambition to out-compete established brands through technology-based agility, it sold its millionth policy in 2013. It currently employs over 500 people. In early 2014, FCG’s Group Technology Services division (GTS) completed the implementation of […]

"First Central has, in our first six years, built an incredibly successful technology-enabled insurance business. To build on this success we very quickly realised that our approach to technical development and change needed to mature at a faster rate than the rest of the business. We approached CBO both for professional advice on our future operating model, and also to bring some discipline to the implementation of this new model. I can honestly say that we wouldn’t have achieved what we have over the last 12 months without their continued guidance, and I now view them as an essential part of my management team."

Case Study

Targeted Data Protection Health Check

Context The General Data Protection Regulation (GDPR) became legally effective from 25 May 2018 in all EU member states with equivalent legislation in Guernsey. The Data Protection (Bailiwick of Guernsey) Law 2017 allowed some deferrals for implementation until May 2019. Through a GDPR Health Check, led by CBO in conjunction with the States of Guernsey […]

“CBO had expertise and experience from similar projects elsewhere, which complemented the expertise of our Data Protection Officer. We were fortunate in that much of the policy work had already been completed, but embedding the new policies within Guernsey Water required significant input from ourselves and this needed co-ordination and focus. The project management and governance put in place by CBO achieved this and enabled successful delivery within the required time. Along with their collaborative approach, this was the real strength that they brought to the project.”

Blog Post

Data Protection: Five years on from GDPR

Since GDPR and the Channel Islands data protection legislation were implemented 5 years ago, personal data has become increasingly valuable and its protection more critical than ever before. Getting it wrong can be costly – for your reputation and your pockets. We sat down with Ed Mason-Smith, data protection expert and director here at CBO, […]