Business Analysis

Providing the skills and robust framework to deliver excellent Business Analysis services to ensure organisations achieve their potential and deliver on their objectives.

We have a team of highly experienced and skilled business analysts who work collaboratively with organisations to ensure benefits are delivered through projects.

Our business analysts have broad experience of working with organisations to identify areas where organisations can improve accuracy, effectiveness and/or efficiency.

Requirements Definition

Obtaining high-quality, accurate and prioritised requirements for a project or change is paramount to its success. We gather requirements using a tailored method appropriate to the business situation or organisation. This could be in the form of facilitated workshops, in-depth interviews, questionnaires, or a blend of approaches. Requirements are prioritised and documented in a detailed and standardised format so that ambiguity is eliminated, and the most effective solution can be implemented to ensure benefits are realised.

Process Modelling and Optimisation

At its simplest, Business Process Modelling seeks to improve business performance by ensuring that all the activities required to provide a product or service are effectively, efficiently and consistently coordinated. Performed well, it can deliver a number of significant advantages to an organisation. We approach Business Process Modelling for our clients with a staged model containing identification, documentation, analysis and improvement, implementation and control.

Test Management

We have a great depth of experience in test management to ensure that projects receive the required support and skills in this area. A robust test management strategy, plan and implementation of that plan is paramount to the success of any software implementation. In addition to solving minor bugs and issues with a new system or technology change, adopting a structured testing approach can greatly reduce the risk of issues and delays upon implementation.

Business Case Development

We work with you to build a strong foundation for informed decisions and successful change, that articulates and assesses both the risks and benefits through the creation of dedicated business cases. We combine our expertise with your insider know-how and understanding of your organisation to build the business case together, so it fits your strategy, objectives and has buy-in from the key people.

Does your project need our Business Analysis expertise?

We have the skills and experience to deliver a range of business analysis services to ensure that your project is a success.

Very often, real-world problems are poorly defined or understood. We can help by providing a professional view on a problem situation and guiding you towards a suitable solution, whether challenges lie at a people, process, technology or organisational level.

  • Do you have a project that requires a test manager or test support?
  • Do you need thorough investigation of requirements for a system or technology change?
  • Do you need to eliminate waste or inefficiency through process optimisation?
  • Do you require detailed analysis towards a business case or study?

Business analysis articles

Case Study
Defining processes for paperless court proceedings

Guernsey’s courts plan to introduce an electronic system to organise, share, review, and present documents for hearings. This system will replace historic paper-based solutions and would be a significant landmark in the digital transformation of the courts. Initially, the project plans to focus on a pilot of Royal Court processes, which will include end-to-end coverage […]

Blog Post
CBO appoints technical and digital business analyst

A technical and digital business analyst, with broad experience of implementing large scale organisational change, has joined CBO. The appointment of Peter Le Vallois adds to the local management consultancy’s ability to ensure that IT-focused projects are delivered in a controlled and effective manner. ‘I first encountered CBO around five years ago and became interested […]

Case Study
Requirements Definition for Dynamics 365

Context Our client, a private bank in the Channel Islands wanted to deliver Microsoft Dynamics 365 as a technology platform to manage their client data and relationship management processes.  CBO was engaged to deliver a clear set of business requirements for the platform. The client’s objective was to deliver the platform through a ‘minimum viable […]

Blog Post
Systems Thinking – Part 1

How ‘messy’ is your problem? “The only problems that have simple solutions are simple problems. The only managers that have simple problems have simple minds. […] Complex, messy problems do not have simple solutions.”  ― Russell Ackoff In the pursuit of efficiency, productivity and profitability, business leaders must orchestrate various teams, technologies and perspectives, collectively as one system. These systems are […]

Case Study
Software Implementation for Guernsey Harbours

Context Whilst delivering a significant software implementation for Guernsey Harbours, CBO was asked to conduct complex business process modelling in relation to processes impacted by the new software solution. This involved close engagement with both client and supplier stakeholders, and utilisation of both technical and personal skills, in order to improve the quality of the […]

Case Study
International Bank – ServiceNow Implementation

Context Multiple jurisdictions of an international bank wanted to replace an outdated service desk application, with the following objectives: To reduce duplication of systems and improve resolution times; To automate and audit a large virtual and hardware infrastructure; To trace recurring tasks and ensure adherence to processes; To eliminate paper-based processes. CBO’s Approach CBO analysed […]

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