Providing structured project services focused on quality and reliability, delivering the change your business needs.
Providing consultancy services and advisory expertise whilst working alongside our clients to support them address their biggest challenges.
Providing the skills and robust framework to deliver excellent Business Analysis services to ensure organisations achieve their potential and deliver on their objectives.
Applying our framework for effective change, we work with you to construct the right approach for your organisation, making sure your people are at the heart of the change that you want to achieve.
Providing the support your business needs to meet its regulatory requirements from initial assessment into business as usual.
Ed is a Chartered Project Professional (ChPP) and Director at CBO with extensive experience in projects and programmes across multiple private and public sector clients. Ed is CBO’s Director of Project Services and Business Analysis.
Ed’s delivery expertise includes:
Ed has a passion for improving the quality and reputation of project management both within the Channel Islands and internationally. As a result, he is an active member of the Association for Project Management (APM), the chartered body for the project profession, including Chairing the APM Channel Islands Branch and sitting on the UK-wide APM Assurance Committee.
It’s been a busy and successful time in the Business Analysis team at CBO. As a leading Channel Islands business consultancy, we are delighted that consultant Jason Gibbs has recently gained a BCS International Diploma in Business Analysis. This significant accomplishment further highlights our industry experience and commitment to upleveling our skills wherever possible. We […]
Context Ravenscroft engaged CBO’s assurance services to help them mature their Risk Management Framework (“RMF”) to ensure that it was fit for purpose to demonstrate effective risk management and risk oversight. Ravenscroft’s Chief Risk Officer (“CRO”) had a desire to mature the RMF, thereby documenting and evidencing how the elements of the RMF work together […]
Since GDPR and the Channel Islands data protection legislation were implemented 5 years ago, personal data has become increasingly valuable and its protection more critical than ever before. Getting it wrong can be costly – for your reputation and your pockets. We sat down with Ed Mason-Smith, data protection expert and director here at CBO, […]
‘CBO, and more importantly the project manager, were instrumental to ensuring our new cloud based contact centre was delivered on time and with minimal impact or interruption to both our customer care advisors and also our valued customers. The new contact centre will help JE’s Customer Care team to achieve our vision of putting the […]
As the chartered body for the project profession, the Association for Project Management (APM) is committed to the progression and development of project management capability, recognising the critical role that companies must play in this development. Its vision is a world in which all projects succeed, which will be achieved by advancing the science, theory […]
Peter Le Vallois has successfully attained the BCS International Diploma in Business Analysis. Peter, who joined CBO in July 2022 as an experienced Business Analyst, had previously passed the required certifications but was forced to defer his final oral exam due to increased work pressures during the covid lockdowns, and the birth of twins. Peter […]
CBO supported a locally-based independent fiduciary and fund administration business to deliver a project driven by regulatory requirements. After a period of sustained growth, the business identified the need to enhance the efficiency of its existing processes, policies and systems relating to client data management and reporting capabilities. Identifying an opportunity, the client engaged CBO […]
The Medical Specialist Group The Medical Speciality Group (MSG) is a Guernsey-based organisation providing secondary health care and services to islanders across a broad range of specialisms. In the provision of these medical services, the MSG processes a large volume of extremely sensitive personal data where adequate controls of data and processes are needed to […]
Context Our client, a private bank in the Channel Islands wanted to deliver Microsoft Dynamics 365 as a technology platform to manage their client data and relationship management processes. CBO was engaged to deliver a clear set of business requirements for the platform. The client’s objective was to deliver the platform through a ‘minimum viable […]
Guernsey Mind Guernsey Mind is an independent mental health charity, promoting positive mental health for the community by providing free mental health services as well as raising overall awareness. In the day-to-day running of the charity, Guernsey Mind processes and holds a wide range of personal data. The effective protection, security, and controls over of […]
Context The client, a Private Bank based in the Channel Islands, were looking to digitise the bank’s operations through transformation of their technology and working practices. The client wanted to do this by creating a programme of work to deliver new technology solutions, enhance existing systems, digitise manual processes, providing significant benefits to the organisation […]
Context The client, a Guernsey-based utilities provider, had for many years been operating a suite of legacy systems to support its business operations that were varied, complex, and unable to meet their future business requirements. As a result, the organisation made a decision to deliver a significant project to replace their core billing application and […]
Having a clearly defined and understood project scope is key to the success of all projects. In this paper, we set out why breaking down a scope into its core components could work for your project, and how one of the tools used by CBO, a product or work ‘breakdown structure’, can increase quality and […]
Context Following a consolidation of IT resources across the Guernsey public sector, one of its departments wished to conduct a review of its IT systems and services across all unincorporated trading assets. The desired outputs of the review were to identify all systems and services currently utilised across the unincorporated trading assets, all associated risks […]
Context The General Data Protection Regulation (GDPR) became legally effective from 25 May 2018 in all EU member states with equivalent legislation in the Channel Islands. Mourant – an offshore law firm advising on the laws of Hong Kong, London, the BVI, the Cayman Islands, Guernsey and Jersey – asked CBO to manage a project […]