This project focused on defining a Target Operating Model (TOM) for a new States of Guernsey trading asset, Guernsey Waste. This TOM informed the future management of waste operations and the delivery of the States’ Trading Supervisory Board (STSB)’s statutory obligations as a Waste Disposal Authority.
CBO’s objectives were to:
- build an understanding of the services that were commissioned or delivered by Guernsey Waste’s predecessors;
- identify and evaluate a range of options for the efficient and effective delivery of existing and new services through Guernsey Waste;
- design how Guernsey Waste would operate, ensuring that it could deliver critical services to islanders, while effectively managing its significant and operating budget; and
- describe the impact of creating Guernsey Waste on the organisation that had previously been responsible for many of its functions, States Works.
CBO’s TOM was approved by the STSB, and has subsequently been implemented. It has delivered a wholly new approach to managing the island’s waste management system, within the financial parameters set by the STSB.