Case StudyProject Services
Fraud Detection Case Study

Context

The project sought to continue enhancing the risk management capability of the client, First Central Insurance & Technology Group (FCG).

CBO’s Approach

The project was at first run under the client’s waterfall ways of working, but part-way through embarked on an agile transformation which meant the CBO project manager was required to apply the APM (Associated Project Management) methodology within a developing agile environment, whilst supporting the client in its wider adoption of this new practice. CBO focused on applying a proportionate APM structure within an ever-changing environment to progress the delivery of a major improvement with a focus on risk management and effective escalation.

CBO’s Impact

Through an adaptive approach, CBO focused on the ability to build relationships across internal and external teams, to bring stability to areas of uncertainty, and focus on areas of risk. Through this approach, the CBO project manager was able to swiftly identify risks and issues, document them, and escalate them clearly to the project sponsor so that a resolution could be quickly identified.  In addition, the CBO project manager supported the wider organisation in its embedding of new agile ways of working.

Client Feedback

‘CBO is the perfect partner for any business.  They understood the brief, created a concise scope of work and delivered everything that was needed to the timelines required. The CBO project manager was approachable and adaptable, which meant we were able to maximise the value of his role within the wider project team and business. I would strongly recommend CBO’s services, and would not hesitate to use them in the future,’ Head of Claims & Fraud Portfolio at FCG.

More project services articles

Case Study
Programme Management Excellence in Large-Scale Transformation

Context Our client, a leading insurance provider, embarked on a strategic transformation to shift from policy-centric to customer-centric operations, supporting future growth and multi-product customer engagement. CBO were engaged to lead and manage the mobilisation phase of the programme, with a focus on delivering robust programme governance, structured oversight, and quality assurance throughout. Approach                 We […]

Blog Post
Sharing Quality: How APM helped CBO connect with Apache iX to elevate quality management

Over the past few years, CBO has grown from a 10-person team to 27 professionals across two jurisdictions, expanding our service offering and client base. With growth comes the need for scalability, especially in our quality management systems. Ensuring consistent excellence in delivery is part of our ethos, and it’s essential to the trust our […]

Case Study
Carey Group System Implementation – NavOne

Context Carey Group is a Guernsey-based trust and fiduciary services provider with around 75 employees. They were relying on multiple aging systems for trust management, billing, and accounting—many of which were nearing end-of-support. Data was scattered across platforms, and billing processes lacked efficiency. Recognising the need for a modern, consolidated platform, Carey Group turned to […]

Case Study
Taking Initiative: Preparing for a Regulatory Financial Service Visit

Approach Ahead of an anticipated AML/CFT visit by the GFSC, our client recognised the need to enhance a number of areas of their operations to align with the expected regulatory requirements. To prepare effectively, CBO worked with our client to develop a structured plan to identify gaps and implement targeted improvements ahead of the regulatory […]

Case Study
Driving Risk Culture through Collaborative Project Management

Approach CBO supported a fiduciary services provider in embedding a culture that prioritises proactive risk management, alongside reviewing its risk methodology and applying it consistently across all clients. The project was structured around three key phases: Risk Methodology Review: A detailed assessment of the existing risk framework to identify gaps in its application across different […]

Case Study
New RegTech Solution for Global Bank

Context CBO recently implemented a new Regulatory Tech (RegTech) Software-as-a-Service (SaaS) solution to replace an outdated Transaction Monitoring System for a local bank. This project focused on bolstering the client’s compliance capabilities, specifically in the monitoring of Financial Crime, while simultaneously enhancing operational efficiencies. Approach Our team achieved this by identifying vendors suitable for the […]

Fancy a chat? Get in touch with CBO today to discuss how we can help