This insight paper shares elements of our experience and the lessons we have learnt along the way, and explains how we take organisations on the journey to PMO success.
We focus on the four key phases of PMO success:
1. Discovery
2. Design
3. Implementation
4. Operational Handover
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Context Ravenscroft engaged CBO’s assurance services to help them mature their Risk Management Framework (“RMF”) to ensure that it was fit for purpose to demonstrate effective risk management and risk oversight. Ravenscroft’s Chief Risk Officer (“CRO”) had a desire to mature the RMF, thereby documenting and evidencing how the elements of the RMF work together […]
‘CBO, and more importantly the project manager, were instrumental to ensuring our new cloud based contact centre was delivered on time and with minimal impact or interruption to both our customer care advisors and also our valued customers. The new contact centre will help JE’s Customer Care team to achieve our vision of putting the […]
As the chartered body for the project profession, the Association for Project Management (APM) is committed to the progression and development of project management capability, recognising the critical role that companies must play in this development. Its vision is a world in which all projects succeed, which will be achieved by advancing the science, theory […]
Context The project sought to implement a state-of-the-art document automation software system that is cloud based and would provide Optical Character Recognition (OCR) technology to the claims business areas. OCR systems convert physical, printed documents into machine-readable text, providing the following benefits: accelerated workflows, automated document routing and processing, and improved service by ensuring colleagues have the most up-to-date and accurate information. The […]
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