Blog PostConsultancy Services
Continual improvement

Continual improvement is something many businesses strive for, but it can be difficult to achieve. This is primarily down to it being a cultural challenge rather than a process, platform or event.

At CBO we have found having the following values at the core of an organisation’s culture helps with the continual improvement challenge.

Listen to people

If you think you’ve ‘got it nailed’, the truth is you probably haven’t. People’s input is valuable, they often see things from a different perspective, they have had different experiences and they will invariably have different skills to bring to the table. Recognise it, learn from it and listen.

Ask for feedback

Once you understand the value of listening to those around you, receiving feedback from people will become of increasing importance. Sometimes it is not always easy to hear as it might not always be ‘great job!’. If you want to improve then you will need to understand what you do well and what you do not so well.

Create a safe environment

What does that mean? Create an environment that enables and encourages your staff or team to think, to challenge and to innovate. Do not create an environment where your staff or team are held back by fear or paralysed by the anxiety of getting it wrong, or where they simply keep quiet and follow a process. Empowering people to ask the ‘why?’ question is key to a culture of continual improvement.


More consultancy services articles

Blog Post
CBO Projects promotes new director

Business transformation and change management expert Dominic Ash has been promoted to director, to lead two key service lines at CBO. Mr Ash, who previously worked for a London-based management consultancy firm, joins the management team with a specific focus on maturing the Consultancy and Change Management service lines, leading business development activity, guiding relevant work and […]

Risk Governance Insight Paper

Driving better identification and management of risk to enable organisations to improve decision making   All organisations face uncertainty on a daily basis. This uncertainty creates the risks that we face whilst trying to achieve our organisation’s objectives. Managing these risks is critical as it assists organisations to make better decisions about their strategy and […]

Blog Post
Rudi Le Roux joins CBO

We are very pleased to announce that as of 1st August Rudi le Roux has joined the company as an Associate Consultant. CBO is a Guernsey-based management consultancy business with a proven track record of delivering successful projects and consultancy services for a wide range of private and public sector clients. Rudi is an experienced Senior […]

Blog Post
Rebuilding and recovery after stabilising

No one should underestimate the effort and energy it has taken for business leaders to manage the challenges faced during the past 8-12 weeks. As operations, hopefully, start to stabilise after the initial white heat of lockdown, leaders are starting to look at what all this change means for their organisations’ strategy, structures, systems and operations. Leaders must also remember to […]

Covid-19 Response Pack

The team at CBO has created a Covid-19 response document and templates to be used by any organisation to help them in their response to the current crisis. The content has been designed to provide you with a simple set of tools that you might need to coordinate your tactical and strategic response activities, assess […]

Blog Post
Planning and responding to Covid-19

Covid-19 is currently at the top of the agenda for businesses, and for good reason. Here are some of our thoughts on key points to consider to ensure your business is fully prepared. Ensure your employees are protected – ensure you have people monitoring local government and World Health Organisation advice. Keep all staff up […]

Fancy a chat? Get in touch with CBO today to discuss how we can help