Blog PostProject Services
Communication mistakes in project management

A vital aspect of project management and project leadership comes down to soft skills. You can create amazing plans and the most aesthetically pleasing scorecards, but if you can’t communicate, lead and motivate your team with effective soft skills then your hard skills will become more and more irrelevant.

In this post we look at communication, and focus on a few common mistakes.

1. Communicating in writing instead of face-to-face

All too often the easy decision is taken, to communicate via email rather than face-to-face. Written communication is perfect for short, clear messages that do not involve complexity. Unfortunately, misunderstandings and disagreements can be created by relying on written communication as the only vehicle for communication.

2. Not doing enough of the most important element of communication – listening

Project managers are often responsible for assigning work, identifying risks, managing issues, coordinating activities and assessing progress. In the midst of these activities the approach of listening, asking for input and ensuring the team understands what is being asked of them, gets lost. Taking time to listen to people and asking for input, rather than just allocating work, will help empower and motivate your team members.

3. Only communicating at the status meeting

Don’t wait for or rely on your status meetings to be the main communication channel to your team. Focus on the status meetings being short and with a clear purpose, highlighting any barriers to progress and agreeing the approach to overcome the barriers. The optimum way to engage with team members outside of your status meetings is to engage each team member in one-to-one sessions. This will allow you to focus on the team member and their needs, not just what you need from them.

More project services articles

Case Study
Cloud Hosted ERP Implementation Project

Context The client, a Guernsey-based utilities provider, had for many years been operating a suite of legacy systems to support its business operations that were varied, complex, and unable to meet their future business requirements. As a result, the organisation made a decision to deliver a significant project to replace their core billing application and […]

Blog Post
Digital Internship Programme – A view from the inside

When arriving on my first day, one of the great things that I could immediately sense about CBO is that the employees know each other very well. While this is due to natural friendships forming like they would in any workplace, it is also due to a concerted effort by CBO to make sure that […]

Case Study
Implementation of Retail Point of Sale System

Context The Retail Solution Project focused on the identification and the implementation of a new stand-alone Retail Point of Sale (POS) system, to replace the organisation’s existing legacy software and hardware. The delivery included the definition of cross-cutting processes between the organisation’s Retail, Warehouse, and Finance functions, alongside core system delivery. The project objectives were to: Deliver a […]

Blog Post
CBO kicks off its 10th anniversary fundraisers

This year marked a major milestone for CBO. After a decade of providing high quality project, consultancy, and assurance services to hundreds of valued clients, we wanted to commemorate the occasion in a meaningful way, by giving back to the local community. Unable to decide on just one way to do so, the team settled […]

Breaking down scope before building a project

Having a clearly defined and understood project scope is key to the success of all projects. In this paper, we set out why breaking down a scope into its core components could work for your project, and how one of the tools used by CBO, a product or work ‘breakdown structure’, can increase quality and […]

Blog Post
CBO’s community days

One of the things we’re really proud of at CBO is our Community / Charity Days initiative, where we give each of our team up to five days a year to put towards supporting a charity or community programme of their choice. We’re always amazed by the varied and valuable things our team gets involved […]

Fancy a chat? Get in touch with CBO today to discuss how we can help