Blog PostChange Management
An architect of decay?

‘He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.’ Harold Wilson

When change happens, the usual response from human nature is resistance.

Why does that happen? It could be down to any number of reasons, from fear of the unknown to a mindset of ‘this is how we have always done it’.

Below are three areas of resistance to change that we have encountered when delivering effective projects and change in organisations, and some insight into how we have responded and approached the situation:


Delivering effective change and successful projects impacts and involves people. The impact on people can be through process, technology, office location or role change. You can implement efficient processes and cutting-edge technology, and redefine your products and services, but if your people aren’t with you on the journey then you are wasting your time. When change is in the atmosphere responses such as fear, resistance, doubt and trust issues can, and usually will, surface from people. Focus on involving people whilst delivering change. Ask for input, get ideas, get them excited and get them involved in delivering the change themselves.


Avoid fear of the unknown by making things known. Communicate and communicate well. Use the right tools and, more importantly, communicate the right message. Regular communication is key to breaking down the resistance to change; people react positively when they are aware of what is happening and why it is happening.


The culture of an organisation influences the success of change. Creating a culture that operates in an inclusive manner with its people and that communicates regularly, openly and well is a fantastic culture to aim for. It is not an easy journey and it doesn’t happen overnight but the benefits are significant.

Involve people

Communicate well

Create an inclusive culture

Enjoy the process

More change management articles

Blog Post
Celebrating International Women’s Day (IWD): Inspiring Inclusivity in Technology Organisations & Roles

This year’s theme for International Women’s Day, “Inspiring Inclusivity”, highlights the need for spaces where women of all backgrounds feel valued and empowered. As a woman who’s worked in data and technology roles for the last 10 years, I feel passionately about the role female inclusivity plays in the future success of my industry. The […]

Case Study
CBOs tried and tested framework helps Mourant introduce a new client relationship management system

Context Our client, a global offshore legal services business, had a strategic objective to invest in clients, which shaped their desire to underpin these interactions with a new client relationship management system. Through a joined-up approach, driven by accurate and informative data, they intended to enhance their client relationships as well as win new clients […]

Blog Post
CBO Projects launches dedicated Change Management service line

CBO has launched a change management offering to help organisations on their transformation journey, ensuring that they reach their ambitions and make a lasting impact. ‘The aim is to provide our clients with a dedicated change management offering and change-specific services, to help them deal with the challenges that come with any transformation, and to […]

A chat about change

CBO has launched a new change management service aimed at helping our clients to accelerate their transformation and to adopt & embed the desired changes. Headed up by Dominic Ash and Kate Gibson, the offering provides a dedicated service to help our clients deal with transformation challenges and working with them to construct the right […]

Case Study
Roll-out of a new global client on-boarding process

Context The client on-boarding project focussed on the implementation and adoption of an enhanced end-to-end process for client matter intake across the firm’s global footprint. The project objectives were to: Reduce the risk exposure across the firm Streamline efficiencies and align to a consistent approach Enhance oversight across the global on-boarding process CBO’s Approach As well as […]

Blog Post
Lead better with clarity and transparency

A guest blog from Rudi Le Roux, COO, Investec Bank (CI) Limited. Leadership, as a topic, covers a very wide area of research and ideas. We are still trying to define what leadership actually is. I’m not going to define leadership for you, as I believe that the definition of leadership is specific to you […]

Fancy a chat? Get in touch with CBO today to discuss how we can help