Guernsey’s courts plan to introduce an electronic system to organise, share, review, and present documents for hearings. This system will replace historic paper-based solutions and would be a significant landmark in the digital transformation of the courts.

Initially, the project plans to focus on a pilot of Royal Court processes, which will include end-to-end coverage of family, civil and criminal courts.

CBO was asked to help define future business processes that would meet the requirements of the courts, optimise ways of working, and maximise benefits of the new system and the planned pilot.

Approach

CBO provided an experienced and qualified Business Analyst to the project, whose strong technical and interpersonal skills were applied to successfully deliver the work. This included:

• Rapid definition of ‘personas’ for the identified processes. These were profiles of fictional individuals, which brought to life the understanding of roles & responsibilities, documented pain points, and identified opportunities for improvement
• Documentation of ‘as is’ processes in an industry-standard modelling style (BPMN)
• Running workshops to define the options and changes required to implement the system, and optimise the existing processes
• Documentation and approval of ‘to be’ processes to define the future state and form the ‘map’ for pilot delivery
• Identification of the benefits and impacts of the system for all stakeholders

The CBO Business Analyst formed a bridge between the business and technology to deliver the engagement. Close collaboration with project team members ensured that the knowledge of both the courts’ team and the system supplier fed directly into the new processes and future solution.

Outcome

The work delivered by CBO ensured the project was set off in the right direction, with a quality set of processes to accompany the new technology solution. The deliverables from the engagement also formed a solid base upon which training, system configuration, and pilot implementation could be developed. A focus on knowledge transfer by the CBO lead also ensured that the internal States of Guernsey Business Analysts were proficient in best practice process modelling by the end of the engagement.

Throughout this engagement, CBO focused on understanding the true needs of our client, and building strong relationships to allow collaborative creation of a solution that meets long term goals.

Client Feedback

“David has played a pivotal part in producing the outcomes required at this stage in the project. The speed in which he was able to understand the Royal Court processes was impressive, and gave the team around him, including members of the judiciary, trust & confidence in what he was producing.  His role within the project team has been invaluable.” Clare Cuthbert, Senior Deputy Greffier.