Providing structured project services focused on quality and reliability, delivering the change your business needs.
Providing consultancy services and advisory expertise whilst working alongside our clients to support them address their biggest challenges.
Providing the skills and robust framework to deliver excellent Business Analysis services to ensure organisations achieve their potential and deliver on their objectives.
Providing organisations with clarity and confidence on the appropriateness and effectiveness of their operational controls.
Susan has worked on projects in the finance, legal, pharmaceutical, gambling and criminal justice sectors. Susan’s skills also extend to system development, with particular strengths in business intelligence and internet applications. Susan has significant experience in delivering bespoke software solutions, implementing off-the-shelf systems, and project managing entire system upgrades and replacements.
Susan joined CBO in 2017, and is focusing on our work to provide high-quality project management and business analysis to Channel Islands-based organisations.
Context Whilst delivering a significant software implementation for Guernsey Harbours, CBO was asked to conduct complex business process modelling in relation to processes impacted by the new software solution. This involved close engagement with both client and supplier stakeholders, and utilisation of both technical and personal skills, in order to improve the quality of the […]
Context Multiple jurisdictions of an international bank wanted to replace an outdated service desk application, with the following objectives: To reduce duplication of systems and improve resolution times; To automate and audit a large virtual and hardware infrastructure; To trace recurring tasks and ensure adherence to processes; To eliminate paper-based processes. CBO’s Approach CBO analysed […]