Providing structured project services focused on quality and reliability, delivering the change your business needs.
Providing consultancy services and advisory expertise whilst working alongside our clients to support them address their biggest challenges.
Providing the skills and robust framework to deliver excellent Business Analysis services to ensure organisations achieve their potential and deliver on their objectives.
Applying our framework for effective change, we work with you to construct the right approach for your organisation, making sure your people are at the heart of the change that you want to achieve.
Providing the support your business needs to meet its regulatory requirements from initial assessment into business as usual.
Susan Watson is a Senior Consultant at CBO with over 15 years’ experience as a consultant providing business analysis, project management and related support to organisations.
Susan focuses on providing high-quality project management and business analysis to Channel Islands-based organisations, working on projects in the finance, legal, pharmaceutical, gambling and criminal justice sectors. Susan’s skills also extend to system development, with particular strengths in business intelligence and management reporting. Susan has significant experience in delivering bespoke software solutions, implementing off-the-shelf systems, and project managing entire system upgrades and replacements.
Susan is skilled as Project Manager, Business Analyst and Systems Developer. This has included focusing on:
Susan has invaluable experience in data and systems delivery, and has an interest in strategy, Artificial Intelligence and autonomy. Recently Susan has completed AI & Data Ethics courses, and the IOD Certificate in Company Direction.
Context Whilst delivering a significant software implementation for Guernsey Harbours, CBO was asked to conduct complex business process modelling in relation to processes impacted by the new software solution. This involved close engagement with both client and supplier stakeholders, and utilisation of both technical and personal skills, in order to improve the quality of the […]
Context Multiple jurisdictions of an international bank wanted to replace an outdated service desk application, with the following objectives: To reduce duplication of systems and improve resolution times; To automate and audit a large virtual and hardware infrastructure; To trace recurring tasks and ensure adherence to processes; To eliminate paper-based processes. CBO’s Approach CBO analysed […]