“First Central has, in our first six years, built an incredibly successful technology-enabled insurance business. To build on this success we very quickly realised that our approach to technical development and change needed to mature at a faster rate than the rest of the business. We approached CBO both for professional advice on our future operating model, and also to bring some discipline to the implementation of this new model. I can honestly say that we wouldn’t have achieved what we have over the last 12 months without their continued guidance, and I now view them as an essential part of my management team.”