INSIGHTS

Continual Improvement

Aiming for continual improvement is something many businesses strive for but it can be difficult to achieve. This is primarily down to it being a cultural challenge than a process, platform or an event.

At CBO we have found having the following values at the core of an organisations culture help with the continual improvement challenge.

Listen to people

If you think you’ve “got it nailed” the truth is you probably haven’t. People’s input is valuable, they often see things from a different perspective, they have had different experiences and they will invariably have different skills to bring to the table. Recognise it, learn from it and listen.

Ask for feedback

Once you understand the value of listening to those around you, receiving feedback from people will become of increasing importance. Sometimes it is not always easy to hear as it might not always be “Great job!”. If you want to improve then you will need to understand what you do well and what you do not so well.

Create a safe environment

What does that mean? Create an environment that enables and encourages your staff or team to think, to challenge and to innovate. Do not create an environment where your staff or team are held back by fear, paralysed by the anxiety of getting it wrong or they simply keep quiet and follow a process. Empowering people to ask the ‘Why’ question is key to a culture of continual improvement.

 

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